Legal

    Privacy Policy

    Last updated: March 2026

    1. Information We Collect

    We collect personal information you provide during account registration including your name, email address, phone number, and country of residence. For identity verification (KYC), we collect government-issued identification documents, proof of address, and selfie verification images.

    2. Account and Trading Data

    We store data related to your trading activity, including order history, trade records, deposits, withdrawals, wallet balances, and position data. This information is necessary to provide our services and maintain accurate financial records.

    3. Cookies and Usage Analytics

    We use cookies and similar technologies to improve your experience, remember your preferences, and analyze platform usage. Analytics data helps us understand how users interact with our platform so we can improve performance, features, and security. You may disable cookies through your browser settings.

    4. How We Use Your Information

    Your information is used to provide and improve our services, verify your identity, process transactions, communicate important updates, prevent fraud and unauthorized access, comply with legal obligations, and respond to support requests.

    5. Data Sharing

    We do not sell your personal information. We may share data with trusted service providers who assist in operating our platform, with regulatory authorities when required by law, or with law enforcement in response to valid legal requests. All third-party partners are bound by strict data protection agreements.

    6. KYC and Compliance Data

    Identity verification documents are stored securely using encrypted storage. KYC data is processed in accordance with AML/CFT regulations and is retained for the period required by applicable law. Access to KYC documents is restricted to authorized compliance personnel only.

    7. Data Security

    We employ industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and intrusion detection systems to protect your personal information. Despite our efforts, no method of transmission or storage is 100% secure.

    8. Data Retention

    We retain your personal information for as long as your account is active or as needed to provide services. After account closure, certain data may be retained to comply with legal obligations, resolve disputes, and enforce our agreements.

    9. Your Rights

    You have the right to access, correct, or request deletion of your personal data, subject to legal and regulatory requirements. You may also request a copy of your personal data in a portable format. To exercise these rights, contact our support team.

    10. International Transfers

    Your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place when transferring data internationally, in compliance with applicable data protection laws.

    11. Updates to This Policy

    We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

    12. Contact

    For privacy-related inquiries, contact us at support@reexexchange.com or through our live chat support available 24/7.